Terms and Conditions
Last Updated: 20/03/2020
All offers, orders, commissions and deliveries are solely in accordance with our delivery and payment terms, with which the person placing the order declares him/herself to be in agreement at the time of placing the order. This also applies to future transactions, even if there is no express reference to the delivery and payment terms. These, however, will be made available to the person placing the order in the event of an order being confirmed by us. If the order is placed in a way which departs from our terms and conditions, even then only our delivery and payment terms apply, even if we do not contradict them. Thus departures from the norm only apply if these have been expressly recognised by us in writing.
2. Delivery and Payment Terms
An invoice will be raised once an order is ready for shipping. No goods will be shipped until the invoice has been paid for in full. Shipping charges are applied to the invoice based on 1-10 dresses per box and the number of boxes being sent.
Payments must be made, unless otherwise agreed, within 14 days of receipt of the invoice without any discount. Payment must be made via the following acceptable methods in each of these countries concerned:
The United Kingdom & other European countries: Bank transfers & Paypal
We offer exclusivity for all of our bridal stockists based on a number of factors including; population, distance and number of bridal stores in the area.
Exclusivity does not apply to either of the Bridesmaids lines that are offered.
All Bridesmaids stockists will be required to purchase at least 14 dresses per year (7 every 6 months). This includes new store samples and customer orders.
It is the responsibility of Buyer to inspect upon receipt, that all merchandise delivered matches its order. Written authorisation from the seller must be obtained by the Buyer for any returned merchandise. All returns must be made within 7 calendar days of receipt of goods. The Seller will charge the Buyer a 25% restocking fee with a £5.00 minimum charge for any returned merchandise. All return postage charges are to be paid by the sender only. We cannot reimburse you with the cost of postage.
7. Notice of Defects / Returns
The Buyer must make any claims of defects, including but not limited to those related to shortages, quality, or specification, within the first 7 calendar days after the receipt of merchandise. The Seller cannot be responsible for shortages when shipments are directed to a third party. It is the responsibility of Buyer to inspect upon receipt, that all merchandise delivered matches invoice.
The Buyer must notify the Seller in writing of all claims for damages resulting from the delivery courier or any other defect that is known to Buyer at the time Buyer accepts the merchandise. Buyer hereby waives any claim for damages resulting from any defect Buyer is aware of or damage caused during the delivery process by the courier, at the time Buyer accepts the merchandise.
Defects are considered as major damages such as rips, tear, holes and significant stains that would affect the integrity of the dress itself. Minor fabric imperfections such as colour differences from batch to batch or dots that are smaller than the size of a fingernail are not considered as defects and hence does not constitute reasons to request returns.
8. Cancellation of Orders/Refunds
In the result of order cancellation after an order has been paid for, no refunds will be offered, in certain circumstances, credit will be applied to the account for later use.
9. Delivery / Delay in Delivery
Deliveries that are late or that have not been made do not, under any circumstances, constitute grounds for a claim for compensation on the part of the buyer. The purchaser may only demand compensation for non-fulfilment if we have caused the delay to be intentionally or through gross negligence.
10. Modification of Goods
If the buyer modified, printed, garment dyed, washed or altered the goods in any way or form, the Buyer cannot return or make a claim relating to such merchandise. Garments modified by the Buyer, or modified by the seller at the request of Buyer, may not be returned.
11. Quality Discrepancies
The details with regard to sizes quoted in our publications are not subject to any standards. The same applies to the size details quoted on the fabric labels. Drawing certain conclusions with regard to measurements and sizes on the basis of these details is not possible and do not constitute any grounds for complaint. Small discrepancies with regard to quality, colour, shape, processing, width, weight, design and features that are usual in the trade or are unavoidable for technical reasons give no entitlement to lodge a complaint and do not lead to claims under the warranty.
12. Colour Discrepancies
There will be some variance in colours between batches and dye lots. We cannot offer refunds or exchanges for any colour related issues due to the variables that occur between batches and the dyeing process.
13. Manufacturer Suggested Retail Price (MSRP)
The products are not allowed to be sold at prices more than 10% below the MSRP unless written consent has been obtained. We will terminate any authorized agents or stockists at once that do not honour and comply with this policy. We encourage fair competition amongst all retailers and discourage other retailers from starting a price war that would lead to the detriment of the brand. Or where one retailer puts in all the services and time in serving one customer, only for another retailer to undercut that retailer with a much lower price hence taking away the customer and ‘free-riding’ on the services provided.
14. Price Changes
Price changes (either increase or decrease) can be made at any time. Stockists will be notified at least 30 calendar days before any changes so that they can modify their pricing accordingly.
We have sole copyright on all goods, samples and graphic representations supplied or made available by us. The buyer is expressly forbidden from making copies of these or allowing copies to be made without prior written consent.
16. Crossborder Selling
It is strictly prohibited to sell the dress beyond the buyer’s national borders. For example, a USA based retailer is not permitted to sell to any European country or Canada and vice versa. Nor are European & US retailers allowed to ship it to customers in Australia or New Zealand and vice versa. We have agreements in place and all territory sales have been agreed with each individual store, the violation of this rule will result in legal actions being taken immediately.
17. Changes to Terms and Conditions
We may, at any time, and at our sole discretion, modify these Terms and Conditions, with or without prior notice. Any such modification will be effective immediately upon public posting. Your continued use of our Services following any such modification constitutes your acceptance of these modified terms.